Refunds and Returns Policy
Effective Date: June 2, 2023
Thank you for shopping at MAILONIKAT.com. We strive to provide you with high-quality occultism products, including ouijas, tarots, enamel pins, cloths, and other merchandise. We want you to be fully satisfied with your purchase. In the event that you need to return a product or request a refund, please read this Refunds and Returns Policy carefully.
- Return Eligibility
1.1 Products Eligible for Return: We accept returns for most items within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as digital downloads or personalized items, may not be eligible for return or refund. Please check the specific product description for eligibility.
1.2 Products Not Eligible for Return: For hygiene and safety reasons, we do not accept returns on opened or used items, including but not limited to tarots and ouijas once they have been unwrapped or used.
- Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team at [email protected] within 30 days of your purchase. Provide your order number and a detailed reason for the return. Our customer support team will guide you through the return process.
2.2 Return Shipping: You are responsible for the shipping costs associated with returning the product, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure the return reaches us safely.
- Refund Process
3.1 Refund Eligibility: Once your return is received and inspected, we will notify you of the status of your refund. To be eligible for a refund, the returned product must meet the return eligibility criteria mentioned in section 1.
3.2 Refund Timeframe: We will process your refund within a reasonable timeframe after receiving the returned product. Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
- Exchanges
4.1 Product Exchanges: If you wish to exchange a product for a different size, style, or variant, please contact our customer support team at [email protected]. Exchanges are subject to product availability. If the desired product is not available, we will process a refund as per the refund process outlined in section 3.
- Contact Information
If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team:
Email: [email protected]
Address: Apartado Postal 56-A, Oficina Postal Centro Civico Satelite, C.P. 53101, Estado de Mexico, Mexico
Our customer support team is available to assist you during business hours and will be happy to address any issues you may have.
Please note that this Refunds and Returns Policy is subject to change without prior notice. Any updates or modifications to this policy will be posted on our website.
Thank you for choosing MAILONIKAT.com. We appreciate your business and strive to ensure your satisfaction with our products and services.
Last Updated: June 2, 2023